Sales and Marketing Coordinator Full-time Job

Sales and Marketing Coordinator
Department: Sales and Marketing
Reports To: Marketing Director
Location: Community
FLSA Status: Exempt
Revised Date: January 2020

One of the keys to Sonata Senior Living’s success as a company is our Team Members. We expect and depend upon each Team Member to perform the tasks assigned to the best of their abilities. We believe that hard work, a commitment to excellence and a desire to work with seniors are essential to a successful career in senior living.

MISSION STATEMENT
Sonata Senior Living enriches the lives of older adults through innovative programming, services and care that honor individuality and personal choice.

OUR GUIDING PHILOSOPHY
Sonata Senior Living is committed to providing the highest-quality senior living services with sensitivity and compassion to our residents, staff and guests AT ALL TIMES. We actively seek new ways of exceeding the expectations of residents, colleagues, and guests on an ongoing basis by placing customer service and resident choice at the center of everything we do through our Core Values.

Excellence - We are committed to providing excellent service; to everyone, at all times.

Integrity - We will honor the truth; in accordance with the highest principles and ethics.

Respect - We will demonstrate respect to every individual; without exception.

Passion - We are driven by enthusiasm for those that we serve; our residents, guests, and Team Members.

Teamwork - We will develop people and foster teamwork through mutual respect and communication

SUMMARY
The Sales and Marketing Coordinator (SMC) is responsible for sales and marketing activities as directed by the Community Relations Director and/or Executive Director that results in positive sales and census growth for the community. The SMC is expected to meet and/or exceed the community’s monthly census and revenue goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists Community Relations Director with meeting and/or exceeding the community’s monthly budgeted census and activity standards.

• Assists with all aspects of the community Marketing and Sales plan and programs including taking inquiries, lead follow-up, facilitating events, move-in coordination and competitive analysis

• Participates in marketing discussions and provides input on the development of all sales and marketing related activities, advertising, and strategies to improve overall sales objectives.

• Accurately and consistently utilizes lead management system and other software programs (Sonata 360 Portal and Matrix Care) to maintain scheduled follow up, move-in of new residents, create flyers and completion of quarterly competitive analysis report.

• Develops an excellent understanding of the senior living industry and the community’s products and services. Becomes a community expert/resource in company’s services.

• Responsible for monitoring the first impressions of the discovery and model room and helping foster a sales and customer service-oriented culture throughout the community.

• Assists the Community Relations Director with all aspects of the move-in coordination, including putting move-in packets together, tracking move-in documents, calling families to confirm contract signing and greeting and orienting new residents to the community.

• Accurately completes all required reports as defined by the VP of Sales and Marketing and Executive Director.

• Performs other duties as assigned.

COMPANY WIDE RESPONSIBILITIES
Supports a dignified and caring atmosphere with residents, residents' families, visitors and team members.
Protects privacy and confidentiality of information pertaining to the resident, team member, residence, company information and records.
Maintains a safe and secure working environment and practices safe working habits.
Complies with the cell phone and social media policies.
Maintains neat appearance, good personal hygiene and appropriate attire per dress code.
Participates in training, in services and attends meetings when required.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prior to presence in the community, applicant must have completed a Post Hire Health Questionnaire upon offer of employment. A TB test result must be received with 7 days of employment. Previous TB test results cannot be older than 6 months; chest x-ray results 2 years. A Criminal Record Clearance is required prior to team member’s starting date.

EDUCATION and/or EXPERIENCE
Must have, as a minimum, one year of sales experience with proven track record. Must have a minimum of high school diploma; college degree in business, marketing or related field preferred. Must have excellent understanding of sales process. Must be computer literate.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively in front of groups of customers or team members or organizations.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS Position requires the ability to stand, reach, bend/stoop/crouch, push/pull/lift/carry up to 50lbs, twisting/ turning and repetitive motion
PHYSICAL ABILITIES Must have good vision, hearing and speech
WORK ENVIRONMENT
Primarily works in the community.

The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Sonata Senior Living

I have read my job description and I understand the requirements set forth therein. I hereby accept the position and agree to abide by the requirements set forth. I understand this job description is subject to change at any time without prior notice and that if a change is made, I will be provided with an updated version in a timely manner.

Team member Signature Date

Supervisor’s Signature Date

Physician Release Form
Position: Sales and Marketing Coordinator

PHYSICAL DEMANDS

N = Never
O = Occasionally, represents 1 to 33% or 1 to 2 hours of an 8 hour shift
F = Frequently, represents 34 to 66% or 2 ½ to 5 ½ hours of an 8 hour shift.
C = Constantly, represents 67 to 100% or 6 to 8 hours of an 8 hour shift.

Physical Activity (Marked with “X” where applicable) N O F C*
Walking: _____ _____ ___X_ _____
Sitting: _____ _____ ___X_ _____
Standing: _____ ____ ___X_ _____
Reaching: Shoulder Height _____ ____ ___X_ _____
Above Shoulder Height _____ ____ ___X_ _____
Below Shoulder Height _____ ____ ___X_ _____
Climbing: _____ ____ ___X_ _____
Pulling/Pushing: 25 Pounds or less _____ ____ ___X_ _____
25 Pounds to 50 Pounds _____ ____ ___X_ _____
Over 50 Pounds _____ ____ ___X_ _____
25 Pounds to 50 Pounds _____ ____ ___X_ _____
Over 50 Pounds ____ _____ ___X_ _____
Carrying: 25 Pounds or less _____ ____ ___X_ _____
25 Pounds to 50 Pounds _____ ____ ___X_ _____
Over 50 Pounds ____ _____ ___X_ _____
Crawling/Kneeling: _____ ____ ___X_ _____
Bending/Stooping/Crouching: _____ ____ ___X_ _____
Twisting/Turning: _____ ____ ___X_ _____
Repetitive Movement: ___X_ _____ _____ _____

Physical Exposure (Marked with “X” where applicable)
Unprotected Heights: ___X_ _____ _____ _____
Lighting: Dim: ___X_ _____ _____ _____
Bright: ___X_ _____ _____ _____
Mechanical Hazards: _____ ___X_ _____ _____
Hazardous Substances: _____ _____ ___X_ _____
Infectious Diseases: _____ _____ ___X_ _____
Harmful Physical Agents: ___X_ _____ _____ _____
Heat: _____ ___X_ _____ _____
Cold: ___X_ _____ _____ _____
Radiation: ___X_ _____ _____ _____

Physical Ability Acceptable Minimum
Vision: ___X_ Good _____ Poor _____ Blind
Color Vision: _____ Normal ___X_ Impaired
Hearing: ___X_ Normal _____ Moderate loss _____ Deaf
Manual Dexterity: _____ Good ___X_ Fair _____ Poor
Talking/Speech ___X_ Good _____ Fair _____ Mute
Taste/Smell _____ Good _____ Fair ___X_ Mute

THIS SECTION TO BE COMPLETED BY PHYSICIAN
POST MEDICAL/FMLA LEAVE OF ABSENCE

My signature indicates that I have read and understand the employee’s job description and the listed tasks within the job description, and that based on my medical assessment of this employee to perform the job duties, it is appropriate that this employee return to full duty.

_______________________________ __________________________
Physician Signature Date

_______________________________ __________________________
Physician Printed Name License Number

Job Type: Full-time