Home Infusion Coordinator - Memorial Home Infusion Operations, FT-Days, MSP: OP RX - Home Infusion Full-time Job

The HOME INFUSION COORDINATOR must be flexible / available to provide onsite support (predominantly for 3 acute care Facilities - MEMORIAL REGIONAL HOSPITAL, JOE DiMAGGIO CHILDREN's HOSPITAL & MEMORIAL HOSPITAL SOUTH - located in Hollywood, FL) - but may also occasionally be required to cover for additional Memorial Healthcare System facilities - (located in Pembroke Pines) . Will be scheduled to work MONDAY - FRIDAY - (No weekends, holidays or on-call). This position plays an intricate role in the discharge care coordination as the patients transition from acute care to the home or alternative setting and will participate in daily, multi-disciplinary rounds which include clinical assessment to ensure care appropriateness for infusion services. Responsibilities will involve close partnerships with a Team (including physicians, nurses, case management, pharmacy, home health) and will provide education to patients and caregivers on infusion therapies delivery methods and IV access maintenance. The Home Infusion Coordinator plays a vital role in transition of care for our acute care patients and facilitates to positive patient outcomes consistent with quality, patient-centered, value-based care.

Summary:
Responsible for coordinating clinical care and transitioning patients receiving complex infusible drug therapies from the acute care environment to be continued at home. This position works directly with patients, licensed independent providers, case management, pharmacist and home health services to coordinate care for patients in need of infusion services post discharge.

Detailed responsibilities:

• Gathers the appropriate medical information necessary to support need for infusion service . Utilizes nursing clinical skills in a collaborative process to identify, coordinate and facilitate exceptional healthcare outcomes for patients.
• Works in collaboration with home infusion intake to verify eligibility and clinical appropriateness for the prescribed home infusion service.
• Responsible for reviewing 100% of all infusion referral service orders for accuracy and appropriateness. Triages referral to the appropriate service provider.
• Performs order entry clarification, clinical progress note, plan of care documentation for physicians and other home care providers to ensure appropriate orders are available for patient discharge.
• Participates in quality program initiatives and improvement activities including incident reporting and or adverse drug events reports
• Performs individualized clinical screening assessments of patient's disease and prescribed therapy to ensure safe transition of care from hospital to the outpatient environment.
• Performs patient and family education and training on home infusion services including administration drug therapy, infusion delivery methods, aseptic techniques and IV access and intravenous line access maintenance.
• Performs bedside infusion therapy site evaluation, transfer of infusion equipment for high risk continuous intravenous infusion start up care transition prior to hospital discharge (i.e. inotrope and parenteral nutrition therapies).
• Responsible for care coordination for home health services related to infusion therapy prescribed if services cannot be met by MHS home health partners.
• Serves as main liaison between the pharmacy, referral resources, patient and family members until discharge plans are finalized.
• Performs on going documentation regarding referral status and final disposition.
• Maintains communication with all stakeholders, including patient and family regarding all aspects of therapy, including potential issues that may contribute to therapy delays, denials or prior authorizations related to service benefits. Maintains exceptional on-going communication and documentation regarding referral status and final disposition of infusion cases.

Competencies and skills:
Essential:

• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.

Education:
Essential:

• Bachelors

Education specialization:
Essential:

• Nursing

Credentials:
Essential:

• Registered Nurse License

Education equivalent experience:
Essential:

• •
  

Other information:
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: Two (2 ) years of experience.

Working conditions:
Essential:

• Computer Monitor 80.00%
• Domestic Animals 40.00%
• Extreme Heat/Cold 20.00%
• Fire Risk 20.00%
• Hazardous Noise 20.00%
• Heating Devices 20.00%
• Hypoxia 20.00%
• Laser/High Intensity Lights 20.00%
• Magnetic Fields 20.00%
• Moving Mechanical Parts 40.00%
• Needles/Sharp Objects 40.00%
• Potential for Physical Assault 40.00%
• Potential Electric Shock 20.00%
• Radiation 20.00%
• Gas/Vapors/Fumes 20.00%
• Cytotoxic Chemicals 20.00%
• Asbestos 20.00%
• Hazardous Chemicals 20.00%
• Dust 40.00%
• Hazardous Medication 40.00%
• Latex 60.00%
• Bio hazardous Waste 40.00%
• Biological Hazards - Respiratory 20.00%
• Communicable Diseases and/or Pathogens 20.00%
• Biological Hazards - Skin or Ingestion 20.00%
• Bending and Stooping 40.00%
• Climbing 40.00%
• Keyboard Entry 80.00%
• Kneeling 40.00%
• Lifting/Carrying Patients 35 Pounds or Greater 0.00%
• Lifting or Carrying 0 - 25 lbs Non-Patient 40.00%
• Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient 40.00%
• Pushing or Pulling 0 - 25 lbs Non-Patient 40.00%
• Pushing or Pulling 26 - 75 lbs Non-Patient 40.00%
• Reaching 40.00%
• Repetitive Movement Foot/Leg 60.00%
• Repetitive Movement Hand/Arm 60.00%
• Running 20.00%
• Sitting 80.00%
• Squatting 20.00%
• Standing 60.00%
• Walking 60.00%
• Audible Speech 80.00%
• Hearing Acuity 60.00%
• Taste Discrimination 60.00%
• Depth Perception 60.00%
• Distinguish Color 60.00%
• Seeing - Far 60.00%
• Seeing - Near 60.00%

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.