Client Care Coordinator Full-time Job

SYNERGY HomeCare, Delray Beach is a CHAP-accredited Home Health Agency licensed by the State of Florida, providing non-medical services such as personal care, companionship and respite care for Palm Beach county residents. SYNERGY HomeCare is actively looking to hire a Client Care Coordinator for the Delray Beach office location.

Job Description:

The Client Care Coordinator is responsible for intake, patient care coordination and caregiver scheduling.

• Answer phones during normal business hours and be on-call one weekend every month.
• Receive and process incoming requests for new homecare services.
• Schedule Care Assessments for the Supervisory RN in the client’s home.
• Make follow-up calls to prospects, document in scheduling software.
• Provide superior customer service for clients.
• Maintain client files and keep them up to date.
• Make quality calls to client. Document in scheduling software.
• Match and schedule caregivers based on skill level, availability and customer requirements.
• Respond to time off requests, cancelled shifts, and call-offs by providing back up caregivers and communicating with clients, as needed. Document all changes in scheduling system.

Requirements:

• Strong communication, phone and administrative skills.
• Should be patient, kind, compassionate.
• Proficiency with computers and ability to operate browser-based scheduling software.
• Knowledge of Outlook, Word, Excel and Adobe Acrobat.
• Homecare or call center or staffing coordination experience is preferred.
• Strong attention to details is required.
• Ability to maintain confidentiality.
• Good auditory and visual ability; person will interface with computer and telephone as primary job tools.
• Ability to interact with a range of patients in a friendly, professional patient-oriented manner.

Benefits:

• Competitive pay.
• Weekly pay by direct deposit.
• Liability Insurance, Workers’ Compensation coverage, and unemployment insurance.
• Paid holidays.
• Paid personal/vacation days.

For more about SYNERGY HomeCare, Delray Beach, visit us at https://www.synergyhomecare.com/palmbeach

If you would like to join our outstanding team at SYNERGY HomeCare, apply today!